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Mandarin Oriental Hotel Group Limited-Dubai
access.
• Understand guest inquiries and provide responses.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA...
Mandarin Oriental Hotel Group Limited-Dubai
with all corporate and hotel policies and standard operating procedures.
• Adhere to the MOHG Code of Conduct, ensuring all business activities comply with general laws and regulations.
• Support all learning and development activities.
• Safeguard...
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Mandarin Oriental Hotel Group Limited-Dubai
behaviour in the bar.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Constantly drive and motivate the team to create...
Mandarin Oriental Hotel Group-Dubai
Job Responsibilities
• Understand and disseminate corporate and hotel policies and standard operating procedures to colleagues.
• Ensure compliance with the MOHG Code of Conduct in all business activities and decisions.
• Support the Mandarin...
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Mandarin Oriental Hotel Group Limited-Dubai
with the applicable MOHG Legendary Quality Experiences (LQEs) standards.
• Create WOW moments to surprise and delight in-house guests.
• Handle all guest complaints and comments relating to the department tactfully.
• Greet any VIP guests during the night or early...
Mandarin Oriental Hotel Group Limited-Abu Dhabi
and procedures from guest’s in-house stay to guest’s departure.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs) and the MOHG Pillars.
• Assists the Front Office during need periods...
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Mandarin Oriental Hotel Group Limited-Dubai
Take ownership of guest complaints related to laundry services, ensuring they are resolved to the guest’s satisfaction.
• Engage with guests when applicable, ensuring customer satisfaction in accordance with MOHG Legendary Quality Experiences (LQEs...
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Mandarin Oriental Hotel Group Limited-Dubai
of Dubai and surrounding regions, including all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts, and cultural activities.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality...
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Mandarin Oriental Hotel Group Limited-Abu Dhabi
dysfunctional equipment to Spa Operations Supervisor.
• Maintain an inventory of supplies for the operations of the spa reception.
• Interact courteously and answer all spa and hotel-related questions from guests.
• Exhibit good telephone skills and follow MOHG...
Mandarin Oriental Hotel Group-Dubai
satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.
• Able...
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Mandarin Oriental Hotel Group Limited-Dubai
loyalty.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
• Have an in-depth knowledge of directions, travel time...
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Mandarin Oriental Hotel Group Limited-Dubai
by the Restaurant/ Outlet Manager.
• Create WOW moments to surprise and delight guests in the Restaurants.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).
Skills & Qualifications
• High...
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Mandarin Oriental Hotel Group Limited-Dubai
as assigned by the Restaurant/ Outlet Manager.
• Create WOW moments to surprise and delight guests in the Restaurants.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).
Skills...
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Mandarin Oriental Hotel Group Limited-Dubai
by the Restaurant/ Outlet Manager.
• Create WOW moments to surprise and delight guests in the Restaurants.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).
Skills & Qualifications
• High...
appcast.io -
Mandarin Oriental Hotel Group Limited-Dubai
satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants...
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